Where are you guys located?
We are located at 195 Constant Spring Road, Manor Centre (across from Tutti Fruiti under the staircase)
What time do you guys open?
We are open Tuesdays to Saturdays 10:00 AM – 6:00 PM
What is our shoe laundry service all about?
Elite Shoe Care cleans, repairs and restores various types of footwear and handbags. We use premium cleaning products alongside tried and proven techniques to keep your shoes and bags looking and feeling their best.
How do I pay for the service?
Payments can be made via direct bank transfer, cash, debit and credit cards. We do not accept KeyCards.
The minimum deposit of 70% is required for all orders.
How long does it take to repair my shoes?
The average turnaround time is 5-7 business days. It can vary, however, based on how much work is required and our workload when the shoe is received.
Do you gurantee that my shoe can be repaired or restored?
We offer no such guarantees as there are simply too many factors to consider when attempting to restore a shoe. The nature of the damage, time of damage and general rot/shoe decay are just a few of the options to consider.
We will utilize every possible technique available to improve the current state of the shoe, but any guaranteed expectations that it will revert to the look of the day it was bought should be dismissed.
What is your Company's liability policy?
Elite Shoe Care shall not be liable in any event for any reason, including breach of this agreement, either directly or in-directly, to customer, or any third party , for any special, indirect, incidental, punitive, exemplary or consequential damages or loss of profits arising out of this service agreement.
Customer agrees that for any liability related to the purchase of products or services, Elite Shoe Care is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase(s) or service(s) under this agreement.
Do you offer express services?
We offer a 2 days express service; however not all services qualify for express.
Express services can be carried out on the follwing items:
- Heel tipping
- Sandals Repaint
- Clark’s or dress shoes cleaning
- Women’s shoes cleaning (heels and flats)
Can anything be done to my stripping shoes?
In a few cases, it is possible to repair or patch a shoe that is stripping. This is done on a case by case basis after extensive assessment.
What repairs do you offer for handbags?
The following repairs are provided for handbags:
- Clean and condition
- Clean, condition and recolour
- Zipper replacement
- Strap Repairs (we do not offer strap replacements at this time)
How do I use your service if I live outside of Kingston?
After discussing the specifics of your order with us, packages can be sent to us via Zip mail or Knutsford Express.
We will need the courier / tracking number in order to collect your package
Do you offer pickup and deivery services?
Pickups and deliveries are offered on Tuesday and Thursday of each week. All arrangements are made in advance, so if you make a request on the day, we may not be able to provide it as the schedule is full.