Get answers to the most common questions

We are currently an online based store and offer Pickup and Delivery to our clients living in Kingston.

For persons living outside of the parish, we accept packages via Knutsford Express.

We offer pickup and delivery between the hours of 9am to 5pm Monday to Friday.

Arrangements can be made for Saturday pickup and deliveries as well.

To request a quote from Elite Shoe Care, navigate to our ‘Request A Quote” page or click this link and you will be taken to a form where you can enter the details.

When filling out the form, include your name, email address, phone number, the product or service you’re interested in, the quantity you need, and any specific requirements or customization you may need. Uploading photos of the shoes and or damage would be very helpful.

Download our mobile app from the links on our homepage of our website to schedule our pickup and delivery service.

Please follow these steps:

  1. Visit the App Store or Google Play Store on your mobile device.
  2. Search for the “Clean Cloud” mobile app 
  3. Once you find our app, click on the “Install” or “Download” button to begin the download process.
  4. Once the app is installed on your device, open it, search for Elite Shoe Care as the service provider and follow the on-screen instructions to create an account and schedule your pickup and delivery service.

If this is the first time you are using our mobile app, we strongly advise that you refer to our service list, or contact us directly to ensure you are selecting the right service for you.

If you have any questions or issues during the download or setup process, please don’t hesitate to contact our customer support team for assistance.

We offer a 2 days express service at an additional fee of $1000 per item; however not all services qualify for express.

Express services can be carried out on the follwing items:

  • Heel tipping
  • Sandals Repaint
  • Clark’s or dress shoes cleaning
  • Women’s shoes cleaning (heels and flats)

After discussing the specifics of your order with us, packages can be sent to us via Knutsford Express. Please note that this incurs an additional fee for this service provider.

Packages must be addressed to Elite Shoe Care (876 368 7609)

We will need the courier / tracking number in order to collect your package. 

We currently accept cash, bank transfers (Sagicor, NCB) and lynk payments for settlement of services.

We require a 70% deposit on all accepted orders before work begins.

We currently are only offering a limited range of shoe repairs. As we believe general cobblers are available for these tasks, we choose to focus on other areas of restoration.

Please note:

  • We do not glue the soles of sneakers, or change them.
  • We do not replace the soles of Clark’s shoes
  • We do not replace the soles on dress shoes, loafers etc
  • We do not change the handles, or zippers of handbags

Please contact us to discuss your requirements in detail so we can advise the best resolution.

We apologize, but we cannot repair shoes or bags that are stripping as this is a sign of rot and decay.

Once they begin to strip, it is likely that the material has deteriorated beyond repair which means that the material has become too weak and brittle to be repaired. Attempting to repair shoes in this condition could lead to further damage and deterioration.

We will not accept liability for shoes that incur further damage due to cleaning, repair or other intervention requested by the customer.

Yes, Elite Shoe Care offers customization services for shoes, including changing their color. We have a team of experienced designers and artisans who can transform your shoes into a unique and personalized work of art.

We can customize a wide range of shoes, including sneakers, sandals, boots, and more. Whether you want to simply change the colour or create a one-of-a-kind design, we can help you achieve your vision.

The average turnaround time is 5-7 business days, but this is not a guaranteed delivery timeline.

There are several factors that can influence and affect the “ready by” date on your order.

We will do our best to keep you up to date via emails and whatsapp messages in the event of a delay or an extended processing time.

We can offer no such guarantee as there are too many factors that can influence the final outcome.

The nature of the damage, time of damage and general rot/shoe decay are just a few of the options to consider.

We utilize every reasonable technique available to improve the current state of shoes, but expectations that it will look like the day it was bought should be tempered.

Regular shoe care can dramatically increase the life and quality of your shoes.


Elite Shoe Care shall not be liable in any event for any reason, including breach of this agreement, either directly or in-directly, to customer, or any third party , for any special, indirect, incidental, punitive, exemplary or consequential damages or loss of profits arising out of this service agreement.

Customer agrees that for any liability related to the

At our shoe repair service, we are committed to providing high-quality repairs to your shoes. While we take great care to ensure that your shoes are repaired to the best of our ability, we understand that there may be rare instances where something goes wrong. To ensure your peace of mind, we offer a limited liability policy that covers the cost of repair.

Under this policy, in the unlikely event that your shoes are damaged during the repair process, we will cover the cost of the repair. This means that we will fix any damage at no additional cost to you, ensuring that you receive the same level of repair you expected when you brought your shoes to us.

It is important to note that our liability policy only covers the cost of the repair and not any consequential damages that may arise from the damage to your shoes. Additionally, our liability policy does not cover any pre-existing damage or wear and tear on your shoes. We will do our best to repair any damage that we find during the repair process, but we cannot be held responsible for any damage that existed before you brought your shoes in for repair.

Elite Shoe Care offers cleaning, restoration and customization services for shoes and handbags.

We also sell the finest products in our online store to extend the life of your favourite gear.

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